We are always happy to process returns providing the request is genuine and for the right reason. As an online seller, we have a duty to accept returns in line with consumer legislation.

General Rule

For details on our refund deadlines and policies, please refer to the information below. Please note that our policies differ between products and that payment options may vary from one product to another. Please also note that we treat violations of our Terms and Conditions very seriously, and we have no obligation to offer refunds to users who violate these terms, even if their requests are made within the designated refund period. You must meet the following Criteria for a Refund.

  • We offer seven days return and exchange policy. For this purpose, the Customer needs to notify us within seven days from the receipt of the Products. You need to email us a picture of the product and send it back. The Customer will bear all the shipping charges.
    • No Refunds or Exchanges on Damaged merchandise and no refunds on the after-sizing rings.
    • At times there are some small pieces of jewelry that may become loose (ex. loose stones or jump rings). These items only need a minor adjustment or a dot of glue (we recommend E-6000 or Liquid Fusion). These are NOT manufacturer defects and are INELIGIBLE for return.
  • To inform us that you wish to return the Products. We will then provide you with details of where to return the Products and how to complete the returns process. If we replace the Products, we will deliver the replaced Products to you at no additional cost to the delivery address you specified when you purchased the Products.
  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
    • We will also notify you of the approval or rejection of your refund.
    • If you are approved, then your refund will be processed, and Store credit will automatically be applied to your store account or original method of payment within 10-15 days. (Late or missing refunds (if applicable)
    • If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
    • If you’ve done all of this and you still have not received your refund yet, please contact us.
  • If we provide a refund, we will pay it to the account you used to purchase the Products. Subject to the product being unused and unworn with all the tags intact as of the time of receiving the product. The refund for any items will be at our sole discretion and will be subject to the approval of our inspection team.
  • Before your parcel leaves our warehouse, it is fully checked and controlled by our packing team. If you receive an item, which is damaged, please contact us immediately. If your item is faulty (i.e., received damage or manufacturing fault), we can offer alternatives such as repair or exchanges

Changes to this Refund Policy

We reserve the right to alter this Refund Policy at any time. Such alterations will be posted on our website. You can also obtain an up-to-date copy of our Refund Policy by contacting us at ftdclv@gmail.com or calling 702-272-1073.


This document was last updated on September 7, 2022

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